Browse F.A.Q. Topics
Purchase and Order
Do I have to pay sales tax?California residents are required to pay a tax of 7.5% Out of state buyers are not subject to paying any sales tax.
I backordered an item, when can I expect it to be shipped?You can expect backorders to be shipped within 3-5 business days. We apologize that we don't have the item, you are interested in, available at hand. Doing business with you is very important to us. We make sure that if you backorder an item, we'll strive to ship it out as fast as we can. If the item ends up being discontinued or will take longer than 5 business days to get inventory of, we will inform you and/or give you the option to cancel or wait.
Where can I track the status of my order?If you registered during checkout, the status of your order can be tracked by going to the 'My Account' page and would be located under 'My Orders'. You would have received a confirmation email for your purchase order, and receive a tracking number once your order has been shipped. If you checked out as a Guest, you should have received a confirmation email for your purchase order, and receive a tracking number once your order has been shipped. Please remember to check your spam folder in case it has been accidentally placed there by your email provider. If you did not receive an email at all please send us an email at firstname.lastname@example.org or go to our contact page and leave us a message through there.
Do you ship to my country?We apologize, but we currently are not selling internationally which includes Canada and Mexico. In the future we hope to sell anywhere where Vaping/eCig laws have settled, and we are knowledgeable of where we can sell and what the process is of doing so.
How long will it take to deliver my order?We strive to have orders shipped out if not on the SAME day of order date but within 1 business day. All orders before 3:00PM PST during business days are aimed for SAME day shipping date. All shipping will be delivered via USPS Priority Mail which usually takes 1-3 days to be delivered. I might want to apologize beforehand if it gets delayed a day later even when shipped on same day due to some reason that the postal service in my area has been really slow.